Desk open
InsightsPlain-English insights written this month from current sources, with the takeaways at the top.
Insights

Plain-English insights for people who run a business, not an IT department.

Topic keys filter the insights. Every one was written this month from current sources. The takeaways are at the top, and each ends with the service page it belongs to.

What do you need to sort?
0insights, every one written this month from current sources, with the takeaways at the top
6 minthe average read; each ends with the service page it belongs to
A patch panel of blue network cables
The PSTN switch-off is 31 January 2027What to do before Christmas if you still have analogue lines · 6 min
Read

Latest insights

Press a topic above to filter.

A circuit board close up

Cyber Essentials in 2026: what the current requirements mean for a 20-person business

Five controls, one questionnaire, and the parts that trip people up.

7 min30 October 2026
Lines of code on a dark screen

The Cyber Security and Resilience Bill: what UK SMEs and their IT suppliers should prepare for

Managed service providers come into scope, and so does incident reporting. Status checked at the time of writing.

8 min30 October 2026
A laptop open on a desk by a brick wall

Still running Windows 10? The 2026 plan for the last machines

Upgrade, replace or isolate, in that order.

5 min30 October 2026
A phone showing an assistant app beside a laptop

Microsoft 365 Copilot for small businesses: where it saves hours and where it does not

The honest table, after a year of using it ourselves and rolling it out for clients.

6 min30 October 2026
An engineer walking a data-centre corridor

Your Microsoft 365 data is not backed up by Microsoft, and what to do about it

The shared responsibility model, the 3-2-1 rule, and the restore test nobody runs.

5 min30 October 2026
A phone showing a padlock on a desk

Passkeys and multi-factor authentication: how to stop paying for password resets

The password is leaving. Here is what replaces it and how to switch a small business over.

6 min30 October 2026
Fibre cabling in a server rack

Leased line or full-fibre broadband? Choosing with copper closing

What each one is, who needs which, and the questions to ask before signing.

5 min30 October 2026
Code on a dark laptop screen

Phishing in 2026: QR codes, MFA fatigue and the invoice that changed its bank details

The three attacks a small business is most likely to see this year, and the habit that stops each one.

6 min30 October 2026
A laptop on a video call beside a phone

We let an AI answer our own phone line. What we learned

Where it earned its keep, where a person still has to be, and the rules we set before switching it on.

6 min30 October 2026
Two people in a meeting across a desk

How to choose an IT support company: nine questions, and the answers you want to hear

Written for the owner who is about to change provider and does not want to do it twice.

7 min30 October 2026
Hands talking through a problem beside a laptop
Got a question none of these answer?

Ring the desk and ask. The answer is free, and if it is a good question it may become the next insight.

Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00.

Book a call
Tell us what you need. An engineer, not a salesperson, calls you back.
Prefer to talk now?
0113 216 6777
Mon–Fri 08:00–18:00
Out of hours: contract clients