Desk openYour IT department, without the overheads.
Unlimited helpdesk, on-site engineers when you need them, Microsoft 365 and cloud looked after, backups tested every week. One contract, one price per user, one number to call.
Not a call centre, not a queue. Today the phone was answered in 11 seconds on average.
You get a ticket number and the name of the person fixing it. It stays with them until it is closed.
Secure remote access to the device, with you watching. Today's average first response is 11 minutes.
Leeds and London, same or next working day when it cannot be fixed from here. No call-out fee on a contract.
Every device, covered the same way
What we do to each kind of device on a Managed IT contract. No tiers, no "that is extra".
So there are no surprises on the invoice.
- New hardware and software licences: quoted at cost, you approve first.
- Projects: a new office, a server move or a full migration is a fixed-price job, planned with you.
- Out of hours on a standard contract: covered for contract clients at a stated rate, never a surprise.
- Cyber Essentials Plus certification: a fixed-price project when you are ready for it.
Size your support in a minute
Three sliders. No sales call needed to get a per-user price.
25 people across 1 site: one monthly price per user, a named account manager, and your first quarterly review booked before go-live.
Get the per-user priceFour services, one helpdesk number
Press one. It opens here, looked after by the same engineers.
IT Support
Phone, email and portal helpdesk answered by an engineer, with remote fixes in minutes and on-site visits when they are needed. Monitoring runs 24/7 so most faults are fixed before anyone notices.
Ten working days to fully supported
Press a day. Your current provider is told nothing until you say so.
We list everything you have
Every device, licence, line and login, found by our tools and checked by an engineer. Nothing is changed. You get the list the same day.
Ask the desk
Type a word, press a topic, or open a row. If it is not here, an engineer is.
An engineer answers the phone, Monday to Friday 08:00 to 18:00.
0113 216 6777Talk to an engineerHelpdesk calls are answered by an engineer, not a call centre. Remote fixes start straight away; on-site visits are scheduled the same or next working day depending on your plan. The live average is at the top of this page.
No. We take over what you have and tell you honestly which bits are costing you. Anything we recommend replacing is quoted separately and you decide.
Twelve months, then rolling monthly. The price is per user per month and includes everything in the coverage table above. Hardware and projects are quoted on top, with your approval first.
Most of our clients keep them. We take the helpdesk, patching and backups off their plate and they keep the projects and the things only they know. They get the same portal we use.
For the first thirty days we run alongside your current provider. Nothing is switched off early and nobody loses access. If you change your mind in that month, you walk away with the audit and no bill.
Monitoring runs 24/7 and critical alerts wake an engineer. For people, standard cover is 08:00 to 18:00 Monday to Friday. Contract clients can call the same number out of hours at a stated rate.
Yes, the same as anyone in the office: monitored, patched, backed up and on the helpdesk. The sizer above counts them; the price per user is the same wherever they sit.
Talk to an engineer today. No sales script, no obligation.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Or size your support above and we will price it per user.
