Desk openWe let an AI answer our own helpdesk line first.
This is a real call to IT-360 this morning, names changed. The assistant answered, worked out it was urgent, opened the ticket and handed it to an engineer. Six months on our own line before we offered it to anyone.
Hours back
Your people, your hours, your calls. The arithmetic of what pays.
Figures from the clients we have rolled out and our own desk. Yours come out of the readiness review, in two days.
Book the readiness reviewThe ladder
Six rungs, in the order they pay back. Each is its own page.
Copilot, plainly
Where it saves hours and where it does not.
The policy, on one page
Six things it says. The sub-page has the whole thing.
AI questions
Type a word, press a topic, or open a row. If it is not here, an engineer is.
An engineer answers the phone, Monday to Friday 08:00 to 18:00.
0113 216 6777Talk to an engineerCopilot runs inside your own Microsoft 365 tenant and is covered by the same contract as your email. Our private assistants run on UK servers we control. Public chatbots are what the policy stops people pasting into.
The readiness review: two days, what you have, what is safe, what would pay back first. Most businesses come out of it with the policy and one thing to switch on.
Yes. It says so in the first sentence, and anyone who asks for a person gets one. The point is nobody waits and nothing is lost, not that it pretends.
Copilot is £24 a user a month from Microsoft. The phone assistant is from £180 a month. The review is £900 fixed. Automation and private assistants are quoted after the review.
It hands over. Every call is logged with a transcript and the desk reads the ones it was unsure about. On our line, 92% are logged with the right urgency; the rest are caught by a person within the hour.
It is part of them: an AI policy is now expected in an ISO 27001 audit and the data rules sit under your existing controls. We hold both certificates ourselves.
The readiness review: what you have, what is safe, what pays first.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Ring it and the assistant will answer.
