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Client PortalEvery service, one login - our own portal, included with every managed contract
Built in-house

The Client Portal. Your whole IT estate, one login.

The dashboard every managed client gets: the same Control Room our engineers use, cut down to what matters to you. Service health, tickets, calls, licences, backups, invoices, passwords and projects - live, on any device, with nothing to install.

12live tiles, each read from the system that owns the data
0monthly PDFs to wait for - it is live, all the time
1login for everything we do for you
IT-360 client portal dashboard: twelve live tiles and the things that need the client's attention
A client's dashboardthe live design, shown with demo data

What it shows you

Twelve tiles, each one read live from the system that owns the data.

Service healthEvery device we manage, online or not, checked every few minutes - the same view our service desk watches.
TicketsOpen, waiting for you, resolved - with the engineer's name on each one and a reply box that goes straight to them.
Call logEvery call to the helpdesk from your numbers: answered, missed, returned - so nothing is lost between you and us.
Invoices and billingWhat is due, what was collected and the Direct Debit dates - with the PDF a click away.
Microsoft 365Licensed users, MFA coverage and your Secure Score, read live from your tenant.
BackupsDevices protected, last run, warnings - read-only, from the backup platform itself.
VaultThe credentials IT-360 holds for you, shared on request - every reveal logged, passwords never shown in the open.
Projects and contractsWhat we are building for you, how far along it is, and the contracts and services it sits under.
Cyber EssentialsChecks passing, checks failing and what must be fixed before the next certification - no surprises at renewal.

What a client sees

Six screens from the portal, shown with demo data - the same design our engineers work in, with nothing to configure.

Client portal: your tickets - open, waiting on you, resolved this month
Your ticketsEverything you have asked us to look at, what it is waiting on, and a reply box that goes straight to the engineer.
Client portal: invoices and billing with Direct Debit collections
Your invoicesCollected, upcoming, overdue - and the PDF for each. Nothing to chase, nothing to file.
Client portal: the credentials vault, checked weekly against known leaks
Your vaultThe logins we hold for you, checked every week against known leaks, revealed one at a time and logged every time.
Client portal: Microsoft 365 users, licences, MFA and Secure Score
Your Microsoft 365Licensed users, MFA coverage and Secure Score read live from your tenant - with a password reset a click away.
Client portal: backup runs per device with status and duration
Your backupsEvery run on every device - success, warning or failed - straight from the backup platform, read-only.
Client portal: the call log from your phone system
Your call logEvery call between you and the helpdesk - answered, missed, recorded - so nothing is lost between us.

How it works

Live data, tight access, everything logged.

1Read live from the CRM
No copies, no exports

The portal reads the same records our engineers work in - tickets, invoices, devices, licences - so what you see is what we see, the moment it changes.

2Access is default-deny
Each contact, each tile

Nothing shows unless we switch it on for that person. A director sees billing; a site manager sees tickets and devices; nobody sees more than they should.

3Every reveal is logged
Built for audits

Password reveals, downloads and sign-ins are written to an audit log you can ask for - which is what Cyber Essentials and ISO auditors want to see.

Where it fits

Included with the service, not sold on its own.

Included with every managed contractEvery client on Managed IT Support, Cyber Security or Connectivity gets a portal login on day one - it is how we show the work, not a product you buy. Sign in at crm.it360group.co.uk.
An IT-360 engineer and a client looking at the client portal together on a laptop
Ready when you are

Want to see your own IT like this?

Tell us what you run. We will set the portal up for your team, switch on the tiles that matter to you, and walk you through it with your own numbers on it.

Book a call
Tell us what you need. An engineer, not a salesperson, calls you back.
Prefer to talk now?
0113 216 6777
Mon–Fri 08:00–18:00
Out of hours: contract clients