Desk openQuick SupportDownload the remote tool, read the code to the engineer, and they can see your screen in seconds
Quick Support access
When an engineer needs to see your screen: download, run, read them the code.
An engineer sees what you seeYou stay in control and can end the session at any time
WindowsQuick Support for Windows 10 and 11dwagent.exe · runs without installing
MacQuick Support for macOSdwagent.dmg · runs without installing
Only run Quick Support when an IT-360 engineer has asked you to, on a ticket or a call you started. We never ring out of the blue and ask for access. If anyone does, hang up and ring the desk on 0113 216 6777.
Download the file for your computer and open it when the engineer on your ticket or call asks you to.
Choose Run, not Install. Nothing is left on your computer afterwards; the session ends when you close the window.
Read the engineer the code on screen. They connect, you watch everything they do, and you can end the session at any time.
Three routes to a person
Portal, phone, email. All land on the same desk.
