Desk openDifferent businesses, different problems, one desk.
A selection from the businesses we look after, each written the same way: the situation we found, what we did, and what changed. Names are withheld at the clients' request; we can introduce you to a client in your sector on a call.
The cases
Situation, what we did, what changed.
Managed IT support, Microsoft 365 and Cyber Essentials, run as one service by one desk.
See the serviceProperty management and investment group, Leeds
1The situation
A Leeds property group ran a busy office on equipment that had grown over the years rather than been planned. When COVID-19 sent everyone home, the directors needed the whole team working from their kitchen tables within days. They could not open the business up to the risks of personal laptops and shared logins.
2What we did
We moved the group onto Microsoft 365 with the right licence for the work each person does. We enrolled every laptop and desktop in Microsoft Intune, so each one is configured, patched and encrypted the same way wherever it is. We then took the group through Cyber Essentials and on to Cyber Essentials Plus, which is the version with an independent technical audit.
3What changed
The team worked from home from day one and came back to a better-run office. Every device is managed and can be wiped if it is lost. The Cyber Essentials Plus certificate sits on the group's tenders and its insurance renewal.
Cloud and infrastructure projects with ongoing support from the same engineers.
See the serviceIndependent wine importer and distributor, UK-wide
1The situation
Around 200 people, most of them sales staff on the road, depended on a set of physical servers. Those servers had reached the end of their life. When they slowed down or failed, the orders stopped, and Monday mornings were a queue of support calls.
2What we did
We virtualised the server estate, so each workload runs on shared, monitored hardware with failover. We gave the sales force a secure, reliable way to reach the systems they need from any location and any connection.
3What changed
Reliability went up and the Monday-morning calls went away. The business can add a server for a new system in an afternoon rather than a purchase cycle. The sales team stopped working around the IT.
Managed IT support with a 24/7 desk for contract clients.
See the serviceYorkshire business law firm, founded 1989
1The situation
A long-established firm of around 100 staff had a support provider that struggled with service quality. Tickets went unanswered, nobody owned a problem to the end, and the partners were spending their time chasing IT instead of practising law.
2What we did
We took over the desk with a documented handover and put every system and every user into our service management platform. The firm now has a single number, answered by an engineer at any hour. Each ticket has a named owner until it is closed.
3What changed
The firm has reliable, round-the-clock support and a service report every month that the partners can read in five minutes. The chasing stopped.
Most businesses arrive with a problem like one of these. Ring the desk and describe yours.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00.
