Desk openDesign how your calls route. We build it on 8x8.
A customer rings your main number. Press each stop below to change what happens; the flow redraws. This is exactly what we set up on cutover day, and you can change it yourself afterwards.
What you get on day one
Everything below is in the per-user price. No add-on list.
The cutover, step by step
Three steps, one Saturday, nothing switched off early.
You sign one form; the port is booked for a Saturday. Nothing changes until then.
Each phone is labelled with its name and extension. The app is on every mobile that needs it.
Numbers move at 09:00. We ring every desk and every group. Monday morning is normal.
Why 8x8 with IT-360
Partner status, our own line on it, and one number for the lot.
Run by us, on the platform we run ourselves
Our own helpdesk line is on 8x8. We hold 8x8 partner status and we manage the licences. A change to your call flow is a ticket to us, not a call to a vendor.
Goes with
The pages most people read next.
Tell us the numbers and the groups. We port the rest.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Most cutovers are four weeks from the first call.
