This is what managed security looks like when it is running: every device protected, every patch applied overnight, every alert read by a person. And the time it took to contain the ones that mattered.

Six things on every managed device. None optional.
Thirty minutes, with a person in the loop.
A device behaves oddly; the platform raises it and pages the desk.
A person reads it: real, or noise. Most are noise. Real ones are isolated from the network.
You get a call that says what happened, what we did and whether anyone needs to change a password.
The same desk as your helpdesk.

A security product nobody watches is a receipt. Ours is watched by the same engineers who run your helpdesk. An alert on a laptop and a ticket from its user land on the same desk.
The pages most people read next.

Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Rollout is remote; nobody loses their afternoon.