Desk openAI Phone AssistantAnswers, logs, books and hands over. The one that answers our own helpdesk line.
Answering now
The assistant that answers our line. Hear what it does with yours.
Press the kind of call. The transcript shows what it would say and what lands in your system. It says it is an AI, and a person is one sentence away.
A call comes in. What should happen?
0of calls logged with the right urgency on our own line
0calls lost out of hours since May
CALLEROur printer in the Leeds office has stopped, everyone is sending to it and nothing comes out.
IT-360 AISorry about that. Is it showing an error on the screen, and is it just that printer? I have opened ticket 48221 and an engineer will ring you back within the hour; is this the best number?
CALLERYes, this number is fine.
DESKTicket 48221 · normal · assigned to the desk · engineer rang back in 35 minutes
Support requests: it asks the two questions the desk would ask and sets the urgency. It opens the ticket in your system and tells the caller exactly what happens next.
What it does, and what it will not
Six rules it runs under, on our line and yours.
Says it is an AI in the first sentenceAnd hands to a person the moment anyone asks
Opens the ticket or booking in your systemPerfex, HubSpot, your diary; not a notepad somebody has to read
Sets the urgency, tells the caller what happens nextA time, a name where it can, and keeps the promise
Every call transcribed and loggedThe desk reads the ones it was unsure about the same morning
Never gives advice it has not been givenPrices, promises, passwords: hands over
Your number, your greeting, your hoursTrained on your services from your own pages
Six months on our own line first
We did not sell it until we trusted it.
Ring 0113 216 6777It answers our helpdesk line now, in and out of hours
The receptionist we built for ourselves
It runs on our Perfex CRM and our 8x8 line. It opened the ticket in the call at the top of the AI page. The transcripts and the mistakes are ours before they are anybody else’s.
from £180 a monthsetup from £900, your greeting, your services, linked to your ticket or booking system
Goes with
The pages most people read next.
Ring it now
0113 216 6777. It will answer, and you will see why we kept it.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00, and the assistant out of hours.
